Terms & Conditions

Welcome to GreenSecrets

These terms and conditions, also refers to as “Terms of Service” outline the rules and regulations for the use of GreenSecrets Bedding’s Website.

GreenSecrets is located at:

22 James Fullarton Way Coventry CV6 7LY, United Kingdom.


By accessing this website and /or buying something from us, we assume you accept these terms and conditions in full. Do not continue to use GreenSecrets’ website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “customers” “You” and ““Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

“The Company”, “GreenSecets”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

GreenSecrets shall ensure all new features or tool added to the website shall be in line with these terms and conditions. We reserve the right to update, replace or change any part of these terms and conditions on our website. Our customers have the responsibility to check this page periodically for updates or/and changes. Your visits to and use of the website after an updated terms and conditions have been posted constitutes acceptance of those changes/ updates.

These Terms of Service are effective unless and until terminated by either you or us. The obligation and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

Account Creation

You have a choice either to go through the order process as a quest or register for an account on our website which gives our customer added benefits, such as discounted prices, information on new products and other offers. If you choose to create an account with us, you will be expected to provide certain information about yourself and GreenSecrets shall treat all the information you provide in line with our Private policy.

Ensure all the information provided when you create an account is accurate and truthful. And if for any reason, any of the submitted information becomes outdated, inaccurate and or/incomplete, you should update the information to make sure its accurate.

You can delete your Account for any reason, at any time, by following the instructions on the site.

It is your responsibility to maintain the confidentiality of your account log-in details and all activities that occur under your account. If you suspect or aware of an unauthorised use of your account, you should notify us immediately.


When you place order for any of our products via our website, you are making an offer to GreenSecrets Bedding to deliver the products in your order in line with the stated terms and conditions. The order is only accepted when after receiving your orders, a confirmation email and order number(s) are sent to you.

Our products are only available for sales to adults and thus, only adults above 18 years can place order for our products. By placing orders for our products, you confirm that you are over 18 years of age.

All orders are to be placed on our website and we will try our best to process your orders as soon as possible. We however regret that in most situations, due to our quick reactions to turn around your orders, we may not accept changes to orders or their cancellation but you are entitled to return all or any of the orders that have been dispatched or delivered by following the instruction in our Returns policy.

You will not be able to amend your orders once you have placed them, you will need to place a new order if you would like to add product to your order.

If one or more products you ordered are not available, after you have placed the order, we will notify you by email or telephone. We will recalculate the amount of the Order you will be charged the new amount. If the Order is entirely unavailable, we will let you know by email or telephone and your payment card account will not be charged for that Order and in case it has been charged, it will be refunded.

In case any of the items you will like to buy or you have already bought are not available, (subject to the “Our liability” section of these Terms) GreenSecrets Bedding will not be liable for any loss you suffer nor liable to you for any damages as a result of the unavailability of such items(s), to the fullest extent permitted by law.


All prices published on our website are in Pounds sterling (GBP) and are inclusive of UK sales tax (VAT) at the current rate. GreenSecrets however, reserve the right to adjust the VAT if the rate changes.

All prices are correct at the time of online publishing; We reserve the right to amend our prices at any time.

If a price for an item has been wrongly represented on our website and you have placed an order for that item, we will contact you ASAP to let you our mistake and ask you if you would like to continue with the order at the correct price. If you do not agree with the amended price or we cannot get in touch with you, we will cancel the order and immediately refund the total amount debited.

Payment and Delivery

We accept payment by MasterCard, Visa, American Express and PayPal. The account that is linked with your method of payment will be debited when your order is accepted.

In line with our private policy, the information you provide when making payment will be protected using industry-standard Secure Socket layers (SSL) technology that encrypts your payment cards.

Your card details are immediately removed from our website once your order has been confirmed and transferred to our order processing systems.

We will not take responsibility for any losses that you might suffer as a result of trying to pay for an Order by any other means than those offered on our website.

Flexible payment: Partnership with Klarna

We offer split payments through our partnership with Klarna Bank ABSveavägen 46, 111 34 Stockholm, Sweden. We offer our customers 3 interest-free instalments

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.


Currently, our nominated courier partner is DPD. All deliveries made to UK will be free of charge. The cost of, and estimated time of deliveries within and outside the UK are charged as shown the delivery policy section. Where there is a delivery charge, the cost will be added to you order value.

You will be able to track your order with the tracking number we will provide after your order has been accepted, processed, and dispatched. We endeavour to deliver your orders within the next working day within the UK if we receive your order before 1:00 pm and 3-10 days outside the UK but GreenSecrets cannot be held responsible for delay beyond our control. That said, if or supply of product is delayed, we will contact you as soon as possible to let you know and take required steps to minimise the delay.

We will require a signature for any delivery we make to you and you will have a chance to rearrange your delivery with our courier partner

You become responsible for the products you order from the time we deliver to you in accordance with this section and the terms generally.

We reserve the right to split your orders when shipping them for logistics reasons. If your order multiple products, the individual items may be sent and arrive separately.


For new products or products of your choice whose stock is run out, we may offer you the opportunity to place a pre-order based on an estimated product lead time. You will however make payment at the time you place your pre-order to guarantee that the stock is reserved for you. We try our best to make sure the order is available and ship out to you based on the estimated due in stock date we provided but in circumstances where it is out of our control to ensure the product is ready on the estimated stock date, GreenSecrets will not accept any liability and you reserve the right to cancel the pre-order if you are not pleased with the best delivery date we offer.

Product Descriptions

We try our best to describe our products as accurately as possible on our possible, but we do not warrant that these descriptions are accurate. Where we realise of any incorrect description, we reserve the right to correct any error or omission. We endeavour to have quality photograph to give true representation of our products’ colour. We cannot accept any responsibility for any difference in colour due to the device used to access our website. All our bedding sizes are based on UK standard and are correct to the nearest cm. We reserve the right to discontinue any product at any time.

Returns, Exchange and Refund – free (UK) and easy return

Quality assurance is one of our core values. We ensure excellent quality of our products. If perhaps there is a quality escape, GreenSecrets will arrange a return, with a full refund or exchange at our own cost as soon you as you contact us at hello@GreenSecrets.co.uk or check return policy to initiate the return process.

Any faulty items, except faults that are sustained by overuse, wear and tear and abuse, are refunded in full.

We will let you know and process your refund as soon as we receive your parcel back with us. Please allow 2 -3 working days to process your refund.

If you will like to exchange an item, please make an order for the new items and return the unwanted items to us and we’ll make sure your refund is processed by the original payment method within 5- 7 working days for customer you paid by card, while PayPal refund can take up to 30 days.

You have up to 365 days to return any unwanted product free of charge for items returned within the UK, if they are returned in their original packaging, unused, unwashed and with all tags intact. We make returns so easy for customers by providing a link on our website where returns labels can be printed and attached to the items to be returned.

For returns outside UK, customers will be responsible for the cost of returns. Please, all the returned items should be set to:

22 James Fullarton Way, Coventry. CV6 7LY UK.


You agree to provide up-to-date, complete and accurate purchase and account information such as email, address and credit card details for all the purchases made on our website so that we can complete your transaction, ship your order and contact you when needed.


Customers agree to indemnify, defend and hold harmless GreenSecrets Bedding, subsidiaries, partners, affiliates, officers, directors, agents, suppliers, employees, interns, service provider , harmless from any claim or demand, including reasonable attorney’s fees or court costs made by any third party due to or arising out of breach of these terms or your access to or use of the website. The preceding indemnification obligation shall survive termination of these Terms and the operation of the website or service provided to you arising out of or relating to your use of the website.

Force Majeure

If there is more 30 days delay caused by a Force Majeure event, we may terminate this agreement by giving at 7-day notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Intellectual Property Right

All contents – logos, brands, text and materials which are used on this website is the copyright, trademark or registered trademark of GreenSecrets Bedding, its content and technology providers or their respective owners. All right reserved. Your access to our website does not licence you to use those marks in any commercial way without our prior written permission.

If you provide any comments on our website, you admit that you are responsible for the content to the extent of their legality, originality and copyright.Also, you agree that GreenSecrets Bedding is entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

Any of your comment, feedback, suggestion or idea which are provided to us through our website becomes our property and can be used by GreenSecrets in promoting our website without being liable for any similarities from such use

Users Comments

Certain part of this website offers the opportunity for users to post and exchange their opinions, information and data (“comments”). GreenSecrets does not screen, edit or review Comments before they appear on our website and comments do not represent our views or any of our agents and affiliates but those of the persons who post the view. To the extent permitted by applicable laws GreenSecrets shall not take responsibility for the comments or for any loss cost, liability, damages, or expenses caused and or stuffed as result of any use and or posting of an or appearance of the comments on our websites.

GreenSecrets Bedding reserves the right to monitor all Comments and to remove any Comments which we consider on our absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms of Service.

Prohibited Uses

You are prohibited from using our website or its content for any unlawful purpose; to mobilise other to participate in any unlawful acts; to violate any government regulations; to harass, harm, defame intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to track or collect personal information of others to submit misleading information; to upload or transmit viruses or any other malicious code that may be used to interfere with the functionality or operation of this website. GreenSecrets reserve the right to terminate your use of the Service for violation of nay of the prohibited uses.

Except as allowed under the Copyright, Design and Patent Act 1988, users on this website are not allowed to copy, reproduce, republish or display any of the information on this website without prior written permission. The right to access and use the information on this website does not include the right to use any data mining robots


Without our prior approval and express written permission, you may not create frames around, or website r use any other techniques that later in nay way the visual presentation or appearance of our website.


If a court finds any part of these Terms of service illegal, void or unenforceable, the rest will remain in full force and effect. And the unenforceable part shall be deemed to be severed from these Terms of Service.

Third Part Links

You may be directed from our website to third party websites that are not affiliated with us. GreenSecrets will not take responsibility for the content, securities, or practices of the linked website. Links to other websites are provided for your own convenience and you access them at your risk.

You may link our website without our consent, and you will be fully responsibility for such linking and at your expense. In doing the linking, at no time must you alter our website’s content including any intellectual property notices or reformat any of our website pages, files, images, text or other materials.

Disclaimer and Limitation of Liability

GreenSecrets do not guarantee, represent or warrant that your access to our website or product will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service or any of the products for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall GreenSecrets Bedding, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products purchased using our website or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


All the personal information you submit on this website is governed by our Private policy.

Details on our Privacy Policy can be accessed from our home page

We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


There terms and your use of the website are governed by English law and we both agree to submit to the non-exclusive jurisdiction of the English court.

if any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect

Contact Information

Questions about the Terms of Service should be sent to us at hello@GreenSecrets.co.uk

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