fbpx

Returns Policy

Quality assurance is one of our core values. We ensure excellent quality of our products and we are confident you’ll love the luxurious feel and perfect finishes of your new TENCEL™ bedding. If perhaps there is a quality problem or our bedding is not quite what you had in mind, we accept them back after sleeping in them for 60 nights, under our “60 Nights Trial” policy, provided the items were fully paid for at purchase. Please, note that customer you paid through Klarna are not eligible to 60 Night Trial return. However, all customers have up to 365 days to return unwanted items for a full refund provided the items are returned unused and still in their original packaging

  • Your refund would be processed within 2-3 working days after we receive your parcel
  • To initiate a return, click here to generate a free return label (Mainland UK only) or email us at hello@greensecrets.co.uk for a return label
  • Print the label and attach to the returning parcel, plus the return form that is downloadable using the link below. Please, provide some relevant information required in the return form
  • Download Return form
  • Please, note that a return items must be unused, unwashed and must be in their original packaging with tags still intact if you are making return under our 365 day return policy

If you are not finding the above return process easy enough, please get in touch at hello@GreenSecrets.co.uk and we’ll be more than happy to help out

Exchanges

We are very sorry that we are unable to process an exchange. Please, follow the above steps to get the unwanted items (unused and unwashed) to us and place a new order.
We’ll make sure your refund is processed by the original payment method within 2-3 working days for customer you paid by card, while PayPal refund can take up to 30 days. Please
For returns outside UK, customers will be responsible for the cost of return. Please, all the returned items should be sent to:
GreenSecrets Bedding
22 James Fullarton Way, Coventry.
CV6 7LY
United Kingdom

Faulty items

We work with our very reputable manufacturer to ensure good quality of all our products. But, if by chance the item you received is faulty, please contact us on hello@GreenSecrets.co.uk to let us know as soon as you can so we can organise an exchange for you.

International Returns

We offer the same 365 day returns policy to our international customers, but you’ll need to cover the cost of return postage.

  • Please, fill out the return form with the required information
  • and including it in your returning parcel
  • Return your items to: GreenSecrets Bedding (Returns), 22 James Fullarton Way, Coventry, CV6 7LY.United Kingdom
  • Please, note that a return items must be unused, unwashed and must be in their original packaging with tags intact
  • As soon as we receive the item, your refund will be processed within 4 working days (you’ll receive an e-mail notification once your refund has been processed)
open

60 NIGHT TRIAL  |  FREE UK SHIPPING & RETURNS

Sign Up For
15% OFF
On your first purchases