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Frequently Asked Questions

MY ORDERS

We are sorry we cannot make changes to your order once they are placed because we do not save your payment card details. If you would like to add to an existing order, please place a new order and it will be dispatched the same for next day delivery for all UK orders.

Customers can place order from our website- www.greensecrets.co.uk  and our products would soon be made available for sales on Amazon and eBay

Customers can place order from our website- www.greensecrets.co.uk and our products would soon be made available for sales on Amazon and eBay

As soon as your order ships out, we will confirm the shipment to you through the email you provided to us and give you a tracking number to monitor your delivery. You can rearrange your delivery with our courier partner if you missed your delivery. Please make sure you provide us your correct emails

Please, refer to our returns, exchange and refund for details

Yes, we’ll consider discount on volume order. Pease, contact us for information on volume order

We ship all our orders from the UK

We are very sorry we unable to offer an exchange. But all unwanted items can be returned, following our return process and you can place your new order which can be delivered the next day

This is automatically generated and sent to the email you provided once you order has gone through. Please check your junk folder as the confirmation email can slip into it.

Please, make sure you provide your right email when placing your order. If you have confirmed you gave us the right email and checked your junk folder, and yet got no email confirmation, please contact us at hello@greensecrets.co.uk .

Please, refer to our pre-order in our Terms of Service section

Yes, the bundles are split into individual items. However, customers enjoy good price discount and free shipping when items are bought as bundles

We guarantee 100% satisfaction with our products. We provide warranty for any defect such as balls, pulls, frays and rips provided care instructions for the product have been followed.

OUR FABRIC, PRODUCTS & STOCK

They are made of 100 Eucalyptus TENCEL™Lyocel, a fabric made from Eucalyptus tree.

GreenSecrets bedding are made from TENCEL™Lyocell fibers which are:

  • Softer than cotton and other traditional fabrics due to their lower surface tension
  •  Better for hot sleeper because it evaporates moisture at a higher rate than cotton
  • More suitable for people with sensitive skin – because they are hypoallergenic, with low static and lower surface friction
  • Naturally more breathable than cotton
  • More durable as they hold colour longer and does not rips and tear easily.

We have our bedding in plain colours and simple printed designs. We do not think you deserve too busy bedrooms – we want to inspire calmness and comfort in your bedrooms to ensure you enjoy better night sleeps.

Eucalyptus uses less energy, water and pesticides and insecticides when processed into fabric

 CottonEucalptus
Water Usage400 Liters150 Liters
Energy Usage27kWh19kWh
Insecticide %16-24%0%

No, there is no need to wash your bedding before using them when you buy them newly.

Usually people are advised to wash sheet before the first use because manufacturers often use synthetics, irritants and harsh chemicals during their production. GreenSecrets bedding contains no harmful chemical

Greensecrets bedding is designed in the UK and made in Portugal by one of the best and most reputable bedding manufacturers in the world. Our partner is hugely committed to sustainability and are OEKO-TEX certified (standard 100)

Is GreenSecrets Eucalyptus Lyocell bedding safe for me if I am allergic to eucalyptus?

Yes, 100% safe. Our bedding is made from the wood of Eucalyptus tree which is processed into safe fibers. So people who are allergic to eucalyptus scent, oil and other products would be ok with GreenSecrets sheets because the allergens and scent are removed during the production process

Lyocell is a technical name for eucalyptus fabric. And TENCEL™ is a registered trademark for the manufacturer that sells lyocell.

Lyocell is one of the softest, most eco-friendly fabrics in the world. It is the 3rd generation of cellulosic rayon, with viscose and modal as the first and second respectively.

Our TENCEL™ Lyocell fabric are made from organics eucalyptus fibres and milled sustainably in Austria.

In the process of Lyocell, nearly 100% of the solvents from each batch are reusable in the subsequent batches

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GreenSecrets bedding is easy to take care of.

  • Make sure you wash Tence fabric separately
  • in cold water on gentle cycle
  • Use a mild liquid detergent
  • Avoid using bleach and fbric softener
  • Line dry if possible
  • Otherwise low low heat tumble dry

 

All our bedding is in the UK standard sizes as seen below:

Sizes Duvet Covers Flat Sheets Fitted Sheets
Single 140 x 200cm 180 x 275cm 90 x 190 x 36cm
55 x 79″ 71 x 108″ 35 x 75 x 14″
Double 200 x 200cm 230 x 275cm 140 x 190 x 36cm
79 x 79″ 91 x 108″ 55 x 75 x 14″
King 225 x 220cm 275 x 275cm 150 x 200 x 36cm
89 x 87″ 108 x 108″ 59 x 79 x 14″
Superking 260 x 220cm 305 x 275cm 180 x 200 x 36cm
102 x 87″ 120 x 108″ 71 x 79 x 14″
Emperor 290 x 235cm 320 x 290cm 200 x 200 x 36cm
114 x 92″ 126 x 114″ 79 x 79 x 14″
Pillowcase (standard) 70 X 50cm    
  • Full Bedding Set: 1 duvet cover, 1 fitted sheet, 1 flat sheet and 4 pillowcases
  • Duvet set: Duvet cover and 2 pillowcases
  • Full sheet set: 1 flat sheet, 1 fitted sheet and 2 pillowcases
  • Flat sheet set: 1 flat sheet and 2 pillowcases
  • Fitted sheet set: Fitted sheet and 2 pillowcases
  • Individual items

Yes, they are absolutely safe for animals. Our Eucalyptus fibers are unscented. The allergens and scent have been removed during the creation process and therefore makes bedding produced from Eucalyptus Lyocell safe for animals

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